Due to a recent HRIS and Payroll system upgrade, the automated interfaces that regularly update employee information in SAP Concur are currently paused. We expect these interfaces to resume normal operations within the next two weeks.
What this means for you: If your travelers or employees have the following changes, they will not automatically reflect in Concur until the system update is complete:
Transitioning to a new agency or role.
Reporting to a new supervisor.
Changes to your account coding or department.
Once the interface is back online, we will mass-update all employee data in Concur.
How to manage your travel and expenses during this period: We ask that you only contact us if you fall into one of the categories mentioned above (new role, new supervisor, or coding change) and need to submit a request or expense report immediately.
To ensure your documents are processed correctly, please take the following steps:
Review Coding: Double-check the coding on both your Request and Expense headers before submission.
Verify Workflow/Approvers: After submitting a report, verify that it is routing to the correct supervisor. You can do this by:
Returning to the Trip/Report.
Selecting the Request or Expense Header.
Checking the Timeline to ensure the correct approvers are populated.
We understand that this delay may cause some inconvenience and we appreciate your patience. If you encounter issues that require immediate attention, we can resolve them quickly. Please submit a ticket to the Concur Helpdesk or email us directly at concur@utah.gov.